Frequently Asked Questions


These are the frequently asked questions regarding Quick Data Recovery. Before contacting customer support, please read them over and be sure your question has not already been answered below. We thank you for your cooperation.

1. What is a Quick Data Recovery?

QuickDataRecovery is a software utility for Windows based computers to recovery lost data. Files that are no longer visible and accessible in the Windows explorer windows can restored to their original status, so they become accessible again.

The Quick Data Recovery software is available in two editions, the Home edition and the Pro(fessional) edition. For differences see question 13.

2. Why do I need to recover data?

When you accidentally delete files or folders, and you want to restore them to your computer. Quick Data Recovery is like an undelete utility for your computer files and folders.

Other possible scenarios are:

  • While reinstalling Windows, or formatting the hard disk to solve a problem, you realize you do not have a copy or backup of important data. If a hard disk partition is deleted or already formatted, any files that were present on it are no longer accessible. QuickDataRecovery can help you recovery your data even in those scenario's.
  • A virus causes the PC to not start up anymore. The boot record or other critical system files are affected and Windows will not start anymore, causing files to become inaccessible.
  • A power failure or ill-behaving software causes data corruption on disk.
  • Improper removal of external storage devices causes the device to become inaccessible.

3. How does Quick Data Recovery work?

Quick Data Recovery works by scanning storage media for lost data. Rather than relying on the Windows file system information, Quick Data Receovery scans the actual storage space for file and folder information. This allows the application to find and restore deleted files, even if Windows no longer sees the actual file as being present. By capturing the lost data and writing it to a new file Quick Data Recovery is able to undelete the files and folders.

4. How do I install and run Quick Data Recovery?

You start by downloading and saving the application installer to your computer. In Internet Explorer you will see a bar in the bottom, something like:

Download and save Quick Data Recovery in IE

Click the Save button to save the Quick Data Recovery installer to your download location.

If you are using FireFox, the screen will show something like: (depending on the version of FireFox)

Download and save Quick Data Recovery in FireFox

Click the Save File buton to save the Quick Data Recovery installer to your configured download location.

If you are using Google Chrome as your browser, the Quick Data Receovery program will automatically be downloaded. Once complete, the downloaded file is shown in the bottom of the screen:

Download and save Quick Data Recovery in Chrome

Once downloaded, execute the downloaded file to install Quick Data Recovery.
Follow the steps in the installation wizard to complete the installation. It is recommended to install the application on a drive that is different from the drive that you want to restore files from. This will maximize the chance of successful data recovery.

Click the Start menu, and locate the Quick Data Recovery Pro folder. Click to open the folder and then click the Quick Data Recovery Pro entry as shown below.

Run Quick Data Recovery Pro

For the Home edition of Quick Data recovery, the folder name in the Start menu is Quick Data Recovery Home, and the program is shown as Quick Data Recovery Home.

5. Is Quick Data Recovery safe to use?

Yes. The application has been created in a safe environment, and the downloadable installer has been checked with anti-virus software. The digital signature ensures that the installation file is not tampered with, so you can be certain it is the original file. Further we test Quick Data Recovery on all supported Windows platforms to guarantee compatibility. Quick Data Recovery operates completely on your local system, and does not exchange any information with the Internet.

For the recovery process the software only uses read-only operations to retrieve lost data. No write operations are used, so the original disk or storage medium are unaffected. In case the software can not restore your data, you still have the option to ship it to a data recovery service. Results from the restore operation are save in a different drive, so you effectively create a new copy of all restored data.

6. How do I register QuickDataRecovery?

You can register for your own copy of Quick Data Recovery by clicking the shopping cart icon in the top-right corner of the application window.

register quick data recovery

Follow the steps on the website to acquire your personal license for Quick Data Recovery.

7. How much does a Quick Data Recovery license cost?

The entry level price for the Quick Data Recovery Pro license is $49. The Plus edition is available for $79, and includes support for email recovery, as well as some more advanced recovery options. You can see a detailed outline of the differences between the two versions here.

8. What if I am not happy with my purchase?

We apply a 30-day money-back guarantee so there’s absolutely no risk with you trying Quick Data Recovery. Click here to see our Refunds & Returns Policy.

9. How long is my Quick Data Recovery license valid?

The license for Quick Data Recovery does not have a time restiction. The only limitation is that you are allowed to install the application on a single computer.

10. How can I increase the chances of successful file recovery?

When a file is no longer accessible, it often means that the Windows file system is no longer able to recognize the data on the storage medium as a file or folder. But the actual information is often still available on the storage medium. This is also true for file deletion in Windows. The file system marks the file space as free, and the file reference is removed from the file table. But the actual file information remains untouched. But the moment new storage space is needed by the file system, the file space can be re-used, which will result in the old file data being overwritten. In that case recovery is no longer possible. So to maximize the chances for file recovery:

  • Do not open any new applications since applications often create temporary files which can overwrite your lost data.
  • Do not install any new software to the same drive where your lost data was stored. This can result in the lost file space being re-used, and overwrite the lost file.
  • Do not open new files in already running applications. Opening files in applications often also creates temporary files that may overwrite your lost files.
  • Restore data to a different storage medium or drive and not the original location.
  • Do not run disk defragmentation programs, as this will physically rearrange files on the disk. Disable any PC optimizer programs, as they might run a scheduled disk defrag.

11. Can I recover photos from my digital camera?

Yes, digital cameras use memory cards (typically SD cards or similar) to store photos. Simply remove the memory card from the digital camera, and insert it into a card reader in your computer. Windows can now access the memory card as a drive, allowing Quick Data Recovery Pro to scan the card for deleted files.

12. Is data recovery always possible?

Recovering data from storage media is possible in many cases. The exceptions are when the storage medium is physically damaged, like electronic corruption of a memory card, or physical damage on the platters of a hard disk, and the case where data has been overwritten. In the last scenario, where data is overwritten, it is sometimes possible to do a partial file retrieval, which can be be usefull for larger files or really critical information.

13. What is the difference between the Home and Pro edition?

In short, the Professional eidtion has a number of extra features that are not present in the Home edition. If you do not need any of these features, you can save some cost by going for the Home edition for you data recovery. The extra features offered in the Professional edition are:

  • Raw Recovery - Advanced data recovery function in case the standard recovery options fail.
  • Email Recovery - Restore lost email messages and other data from Microsoft Outlook or Outlook Express.
  • Optical Media recovery - Recover data from CD, DVD, or Blu-ray.
  • Drive Statistics - View details about your hard drive based on the SMART attributes.
  • Clone Driver and Image - Create an exact copy of your boot drive to an external hard drive. Create an image of your hard drive, or selected region of your hard drive, and store it conveniently to any other place for backup.

Still have questions?

In case you have not found your question answered by our FAQ, please contact us with your question and we will get it answered to you by email.

Data Recovery

Windows File Recovery

Download Basic Version Buy Full Version

Quick Data Recovery Pro is an advanced data recovery tool for Windows. The basic version enables you to perform a free scan to see the lost documents, files and folders you can retrieve using the software.

Compatibility

Windows 8 Windows 7 Windows Vista Windows XP

Requirements

  • Pentium Processor
  • 512 MB RAM
  • 50 MB Hard Disk space
  • Windows XP, Vista, 7, or 8

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